Complaints procedure
We aim to give you a clear, fair and helpful service. If something has gone wrong, we want to hear about it and put it right as quickly as we can.
How to complain
You can complain by email to complaints@ramseylomax.com or in writing to Ramsey Lomax Limited, 7 Bell Yard, London, WC2A 2JR.
Please include your name, contact details, a description of what went wrong and how you would like it resolved. This helps us investigate quickly.
What happens next
We will acknowledge your complaint promptly, normally within three business days, and let you know who is handling it.
We will investigate and aim to send you our final response within eight weeks. If we need longer, we will explain why and tell you when to expect a decision.
If you are not happy with our response
If you are dissatisfied with our final response, or if eight weeks pass without one, you may be able to refer your complaint to the Financial Ombudsman Service free of charge.
Financial Ombudsman Service, Exchange Tower, London, E14 9SR. Telephone 0800 023 4567 or visit financial-ombudsman.org.uk.
Our regulator
Ramsey Lomax Limited is a credit broker, not a lender, and is directly authorised by the Financial Conduct Authority under licence number 704282.